The NAPA AutoCare Center Code Of Ethics
Every AutoCare Center member agrees to:
- Perform high-quality diagnostic and repair service at a fair price, using quality NAPA brand parts.
- Employ ASE certified technicians in all areas of work performed.
- Be dedicated to customer satisfaction.
- Exercise reasonable care for the customer's property while it is in the shop's possession.
- Provide a system for fair settlement of customer complaints, should they occur.
- Maintain the highest standards of the automotive service profession.
- Uphold the integrity of all members of the NAPA AutoCare Center Program.